"On 3/23/10, two of your employees, Julio Gutierrez and Cesar Orta, arrived at my residence and added additional insulation to the attic. They completed the job the afternoon of the 25th. Your employees did an excellent job. They were efficient, knowledgeable and pleasant. Before leaving each day, they ensured that the premises were clean and neat. The work was difficult, but they accomplished it with a minimum of fuss and bother and with good humor. I commend you on having such outstanding employees. If I should need to contract additional work with your firm, please try to send these two individuals. Sincerely, W. Howard McCook"